Mediclinic Al Jowhara Hospital

Fantastic experience: I like visiting Mediclinic Al Jowhara Hospital. It has a welcoming and peaceful atmosphere. One of the hospital division that demonstrate their professionalism is the hospital's pharmacy. Its team does all their best to provide patients with the best service. During my last visit, I had a truly excellent experience with Mr. HUSSEIN ALSLUBI at Mediclinic Al Jowhara Pharmacy. HUSSEIN is not only highly knowledgeable and professional, but also genuinely caring. He went above and beyond to help me find the most effective and affordable medications. What impressed me the most was HUSEIN's willingness to communicate directly with my insurance company ( to sort out coverage issues — something many wouldn't take the time to do. Even after his shift had ended, HUSSEIN stayed for 30 minutes to ensure my medication issues were resolved and personally followed up with the insurance company. His dedication, patience, and clear communication made a stressful situation so much easier. It's rare to find someone in healthcare who combines expertise with such personalized support. I highly recommend Mr. HUSSEIN ALSLUBI to anyone looking for a trustworthy and compassionate pharmacist. Dear HUSSEIN, thank you very, very much. :)

Fantastic experience: Neat and clean hospital, Doctor's are very good. Overall very good experience

Negative experience: I had a frustrating experience at Mediclinic Jawhara Hospital. My doctor advised me to come as a walk-in, but I ended up waiting for over 3 hours with no clear communication. I kept asking the nurse when my turn would be, but she only kept saying, “just wait,” with no explanation or update. Eventually, I left without being seen. I raised a complaint with the complaints officer, but unfortunately, she was very rude and didn’t even offer an apology. I also contacted the call center and received a reference number, but no one followed up or investigated the issue. In the end, I went ahead and did my surgery at the hospital. The only positive part of my experience was my doctor and the nursing team, who were professional and caring. However, the overall cleanliness of the facility was poor and needs serious improvement.

Negative experience: I don’t usually leave reviews for hospitals, but I feel like people need to be warned about how poorly this hospital handles emergency situations. We came in with a teenager who was suffering from severe food poisoning — intense nausea, vomiting, and visibly in distress. We had an 18-year-old with us who is legally considered an adult and was fully prepared to act as a guardian, but the staff still refused to admit the patient. We were left waiting and trying to explain the urgency of the situation, but no one seemed to care or take us seriously. Once they finally allowed us to proceed, things didn’t get any better. We had to wait around 15–20 minutes before any nurse or doctor even came to check on us. In an emergency room, that kind of delay is just unacceptable, especially when someone is clearly unwell and getting worse by the minute. It felt like we were just sitting there, helpless, while the staff moved around slowly and without any sense of urgency. Eventually, they gave IV fluids, but after that, it was like we were completely forgotten. I had to walk around trying to find a nurse — there was no one in the area, no one checking in, no follow-up, nothing. The lack of attention and support from the staff was honestly shocking. In a place where people are supposed to feel safe and cared for, we felt completely ignored. This was not just bad service — it was neglect. If this is how they handle emergencies, I’d be very concerned about anyone trusting this place with real medical care. The staff lacked empathy, professionalism, and any sense of responsibility. It was one of the worst healthcare experiences we’ve ever gone through. Do better.

Negative experience: The ground floor is noisy like train station, the staff are disoriented no one will give you clear answer about any inquiry. I had very bad experience at every levels .

Negative experience: Recommend don’t takeany appointments with Dr Ahmed Awadallah he not good as a Doctor he told me wrong information Regarding my case

Fantastic experience: I would like to sincerely thank the entire team at Mediclinic Al Jowhara for the exceptional care I received during one of the most difficult moments of my life. On Friday, I arrived in pain and was immediately welcomed with professionalism, kindness, and efficiency by the on-call doctors and nurses. Their compassion and attentiveness made me feel safe and cared for. A special thank you to Dr. Ahmed Mohammed Awad Allah, who performed my surgery on Saturday. His calm presence, clear communication, and confident hands gave me total peace of mind. I am deeply grateful for his dedication and expertise. To the nurses who took care of me in the ward after surgery – thank you for your tenderness, patience, and warmth. Your presence brought so much comfort during my recovery. This experience was a complete contrast to another hospital Sheikh Tahnoon Bin Mohammed Medical City that sadly turned me away despite my emergency situation. Mediclinic showed me what true medical care and humanity look like. From the bottom of my heart — thank you!

Fantastic experience: Good experience!

Fantastic experience: Thanks for Help and attention, Dr Safrar, pharmacy.

Fantastic experience: From security to reception to attendants to. Nurses to doctors, all staff were really helpful, courteous, caring and professional.

Fantastic experience: Very good service, nice clean room facilities, accommodating nice staff.

Negative experience: Very bad service , 20 minutes waiting only for registration and 30 minutes more for the triage , so i should attend 1 hour before my appointment just to be on time

Negative experience: Today I visited Al Jawhara Hospital and was disappointed to find only two staff members handling customer service for a large number of people. This caused delays and long waiting times for everyone. I hope you can address this issue by increasing staff during busy hours to improve service efficiency.

Negative experience: Wnet to see doctor for my kids in emergency who's in pain and crying The guy in reception is careless and slow to register a patient We wait for over 20 minutes and still we no one call for vital signs Slow process, long waiting time Low quality of service

Negative experience: Every single time I come here, it’s the same problem. The system is unbearably slow, and no one seems to care enough to fix it. You wait forever just to see a doctor, and then you’re stuck waiting even longer at the pharmacy. It’s absolutely ridiculous. Do you expect people to waste their entire day here every time? This kind of service is beyond frustrating — it’s disrespectful to people’s time. Make sure you clear your whole day since you will spend it here

Fantastic experience: Very good hospitality and professional staff

Fantastic experience: The nursing team and Doctors are excellent and professional, I had a great experience , thank you mediclinic.

Negative experience: Emergency care is very very very slow and unprofessiona

Negative experience: I want to complain about the result of my abdomen ultrasound. The findings that they wrote was all about joints and bone and tissue which is not related to the procedure that they did to me. I’ve called many times in the call center and they’re still releasing the same report that they uploaded in Malaffi. Now they want me to go back to Al Jowhara to fix things, which in behalf is not my fault. It’s hassle on my side since I have work and kids to take care of and a waste of time.

Negative experience: The worst management in Emergency, reached at 8:15 PM and 8 people were ahead, till 9:30 they didnt call me to check the first check of temperature .. etc They get any people inside not in order based on Nationality, of course people went in were not local

Fantastic experience: I visited the hospital for the first time, and they definitely gain my trust and confidence.

Positive experience: During my last visit, my experience was not very good about Assessment room. Many parients just standaning outside waiting for their turn. All the available seats were full, so you have no option, but to stand. Also, Noone was their to tell you about your turn while you were standing. I was standing for more than 10 minutes. There must be someone to assist.

Fantastic experience: Where I have been going when sick since 2021! The doctors are all amazing. I also gave birth to my baby in this hospital. Dr. Tahani and Dr. Samer all gynaecologists took ensured I had a smooth pregnancy. The philipino nurses as well worked so well from the maternity section. God bless them all.

Negative experience: My one star rating is to the urgent care (emergency) you need to be ready to wait at least two hours to see the doctor. I came at 9:45 pm and i left after 12:00 am. They told me, three doctors are on duty, however the performance is as if there is no doctor on duty. Avoid coming to it for urgent care unless you like to wait for long time.

Fantastic experience: The best Doctors in the best hospital. Thank you Dr Doaa Taha, Hani and Abdullatif

Negative experience: Avoid the emergency department. The staff are not qualified and they don’t respect patients. Run away!

Negative experience: It is too bad. Staff are not qualified

Negative experience: I've had, what was supposed to be, an "easy surgery"on my knee by dr. Djordevic. Clearly it was easy only in theory and not in practice, because after more than a year I still have pain in the knee.... And I am a sport active person.

Fantastic experience: The place where you will comfort of your pain

Negative experience: I heard good things about a certain consultant doctor specializing in obstetrics and gynecology, but the reality turned out to be the complete opposite. Dr. Samer, a specialist in obstetrics and gynecology, was the doctor I visited because I am pregnant. This will be my fourth C-section, and my last pregnancy ended in a miscarriage. However, when I visited him, he did not welcome me kindly and even mocked me for asking about the C- section early in my pregnancy. He spoke in a condescending manner, as if he had no interest in my concerns, and seemed eager to finish the appointment as quickly as possible. What’s shocking is that the clinic was completely empty—there were no other patients waiting! After leaving, I finally understood why. I will never go back to him, and I do not recommend him to any patient!

Negative experience: I went to the emergency service and the employee was rude and told me that the emergency department was very busy and there were many patients before knowing what my problem was.

Negative experience: Why should emergency require long waiting time? Isn't the purpose of emergency is fast aid? Just wondering if it's like that in all hospitals or just here.

Positive experience: Dr Rizik (children doc) and Dr adwan) are the best two doctors that I have encountered at this hospital. Though the nurses at times may vary in experience these two doctors have been worth this trip and experience when a visit is needed.

Negative experience: Good day , I noticed that the hospital is getting busier and you have not adapted to this you seem short staffed by both doctors,clerks and even and the pharmacist section I’ve come in for a normal appointment and waited 2 plus hours including waiting on medication I have not had such an experience prior I hope that you can continue to work on providing a better faster and efficient experience in the future

Fantastic experience: My family members and I have been attending Al Jowhara for years now. Overall, the hospital doctors, nurses and staff in all section I have attended were amazing. The facility location, the facility itself and the parking spaces are all convenient.

Fantastic experience: Mr. Rady the operations manager is a good person , he helped us during our stay in very friendly way

Negative experience: Came with ear bleeding and severe headache and they made me wait for 1 hour and allow every other patient in (who came afterwards) regardless of my condition, when i ask the nurse she was like this is the process. Poor patient care and communication. Waste of time and energy with no consideration to your health.

Fantastic experience: Easy to get appointment and the hospital is very neat and clean. Good service from the nurse and doctor.

Negative experience: This hospital is one of the worst hospitals in terms of timing. We make an appointment at 2 o'clock. They admit us at 4. For your information, they tell you to come half an hour before your appointment, but unfortunately they admit you hours after your appointment and the treatment of some aid and nurses is very, very bad.

Fantastic experience: expertise you can trust.excellent urgent care and the staffs are so friendly

Negative experience: In terms of reception and staff, everything was fine, but when I went to see Dr. Nasir Hindi Sirhan, he didn’t even listen to me about my complaints. He just wanted to perform an operation on me, and his manner was not at all ok with the patients. I don’t advise anyone who wants an ENT doctor to make an appointment with him !

Fantastic experience: Many Thanks for the medicals team and for Dr.loay Al sayes Thank you so much for your early diagnosis and treatment I'm so impressed with the results of my surgery. Thank you Mediclinic Al Jowhara Hospital.

Negative experience: Poor patient guidance I came for they didn’t guide me well Receptionist send me to the M Floor Than they took my id i was waiting for 20 minutes and then i asked them and they said me there is no GP doctor and than they send me down to emergency and again i waited for 1 hour and 30 minutes I request to guide the patient well at this critical moment Thank you

Fantastic experience: Dr. Omaim ahmed(gynecologist )one of the best doctor we have ever seen.highly recommended.

Fantastic experience: I highly recommend Al Jowhara. My kid was admitted for days. Pediatrician Dr Alaa Qasem and his team were super excellent, professional and caring. Thank you.

Fantastic experience: I love it ❤️ ♥️ I thank all the staff for taking care of me.

Negative experience: Dr. Kamal He didn't even take the time to examine me. He didn't check my sore throat or breathing, and simply assumed I was fine without a physical examination. He didn’t prescribe any painkillers. It was a complete waste of my time and money. Now, I’m at home in pain, so he was clearly wrong.

Fantastic experience: I want to thank Dr. Hessa Obaid, the best doctor I have ever seen. I can’t thank her enough. She has the experience I have been searching for over the past 10 years and has helped me tremendously. She is also very kind with her patients, and I truly feel happy when I see her. Sincerely, Your patient and daughter, Yus…

Fantastic experience: The best hospital in Al Ain in terms of care and all medical fields. Excellent treatment, based on my experience with many doctors in different specialties.

Fantastic experience: The hospital owns a definite professional setup of equipment and buildings. The specialist are the top in their field. The location is easily accessible with good number of parking slots in front of the building.

Fantastic experience: I would like to leave here my record about the incredible treatment and attention I received at Mediclinic, everyone on the team was extremely professional and attentive, I have never been so well taken care of in a place like this hospital. I can only thank everyone for everything they did for me, I have no words to describe my gratitude.

Negative experience: My aunti had a broken leg and she is in extreme pain and these nurses are really slow and not caring that she is in extreme pain and not even letting her get her x ray first before deciding to let her wait more then 2 hours just to see a doctor

Fantastic experience: MashAllah mashAllah one of the best experience of our life, Great staff , everyone highly professional in their work and humble. Truly amazing people

Negative experience: HORRIBLE SERVICE Took an appointment one month in advance and called and texted on whatsapp to confirm my insurance is covered. THEY EXPLICITLY CONFIRMED MY INSURANCE COVERAGE 3 TIMES. When i went for my appointment the clerks told me that i am not covered and i cannot attend the appointment i have been waiting over a month for. Mediclinic had my emirates ID and insurance information for over a month and even called to confirm my appointment. Yet they failed to communicate clearly that my insurance is not covered, they are wasting the time of patients. When writing a complaint, the complaints manager Ms Alia was absolutely no help at all. being very rude in her tone, only repeating what had happened and not offering any solutions. My experience with her was disgusting and made matters even worse. She blamed the call center for not providing information correctly, even though there is no way of contacting Jowhara branch directly. As a patient i confirmed my insurance eligibility 3 time from 3 different sources for a specific branch and specific Dr of Mediclinic, yet they all failed to communicate the status of my coverage. Below is one of the ways i confirmed my coverage while texting Mediclinic on whatsapp. Absolute waste of time and energy, this hospital time and time again fails to upkeep the simplest standards.

Negative experience: This is my first visit It took me more than an hour to get my medicine. Three counters in the pharmacy were open with no patients while people were waiting including me

Fantastic experience: I would like to thank Dr. Samer Al-Lababidi for performing the operation. He is one of the most skilled and experienced doctors, and I would like to thank the nursing assistant staff for their great sympathy, compassion and assistance. Thank you for your support

Negative experience: Waited for more than 1 and half hrs to see a GP doctor.. Never recommend for urgent care

Fantastic experience: Dr Azza Banna is an amazing doctor who treats her patients with the highest levels of compassion and professionalism

Positive experience: Comparing with other private hospitals in Al Ain, services are very good , staff helpful and care

Fantastic experience: Big thank you For Mr. JAVUDULLAH KHAN for helping me from the payments started beginning til the end. Thank you for your patience ♡♡♡ You are so great people and person has really have a good heart. Thank you so much and God bless you more. I appreicate your effort and taking more time with me.

Positive experience: Saeed from the pharmacy helped me with a billing issue and didn't spare any effort to get me through the administrative headache. He's a star!

Negative experience: terrifying call center 35 minutes advertisement of round the world and buildings sizes that they have , I simply for appointment to book or follow up . They never efficient for appointments. After hearing all their adds just ended the call :-(((

Negative experience: Very bad experience one hour till now from 11:00 pm to 12:10 in the emergency to see the doctor and still waiting hopefully they will remember me and the receptionist the Philippines man can’t arrange the Q

Negative experience: We had two orthopaedic appointments with Dr Loay for 6:40 pm. At 7:20 pm other patients were admitted. I asked when our turn would be, seeing that we waited already 40 minutes, and was told there was yet another patient after this one. I informed them that this was not acceptable and went to the cashier for refund. The cashier, a gentleman with round golden glasses, could not find my credit card payment that needed to be refunded. We had to go to his boss after about 20 minutes of fruitless search for the payment. Golden glass was told immediately that if you pay with Apple Pay the number in his system is not going to be the same as the Credit Card number. This man is taking payments all day and does not know the basics of his job and that is how he wasted my time. The nurse of Dr Loay makes it sound like the hospital's failure to plan the patient volume is the patient's fault. I will not return to this Hospital. it is a pity because the Al Ain Mediclinic hospital downtown is actually very good. But the Jowhara Facility seems to be staffed with people who don't know and don't care.

Negative experience: Very slow and didn't recognize that they are dealing with patients, the need to restructure their operation from A to Z, two expriance and each one worst then the other

Positive experience: Good hospital but there is some delay you have to wait from 15 to 30 minutes

Negative experience: I am express my dissatisfaction with the service I received at the emergency department earlier. , and I waited for over two hours before being seen by a medical professional.Despite my patience, when I requested to speak with the responsible deputy, I was informed that she was busy attending to other patients. While I understand the demands of managing a busy emergency department, the extended waiting time was unreasonable, especially for patients in need of urgent medical attention.I urge you to address this issue promptly to ensure that patients at the emergency department receive the timely care they require.

Fantastic experience: I had a great hospitality and lovely stuff, Clean rooms and excellent service.

Positive experience: Good services but pharmacy always delayed and not good attitude

Negative experience: The hospital is under construction and in addition to the common noise of a construction site at night, it is extremely uncomfortable. It's already tiring to be with a baby undergoing treatment, and we still have to put up with the noise in the room all night. Unbearable.

Negative experience: I had bad experience with one of the nurses.. she was whispering behind my back by her language in a bad way … I raised a complaint to supervisor shreesh ..

Negative experience: even after booked the appoinment taken 2 and half an hours to consult the DR. Lab results were received after 12 hours (the same other hospitals providing within 2 hours)

Negative experience: I was waiting for an hour in the pharmacy to collect my medicine, they are so slow and they have to open all counters if it’s need

Negative experience: The worst in customer service, I've been trying to book an appointment since 1 week on their land number and no one is answering me , after I closed the line, they sent me a link to book the appointment, I tried and it's very long procedure, asked for so many details & at the end I wasn't able to set the appointment online! Not convenient at all ! They should call me back instead of sending a link!

Negative experience: My baby was admitted in jowhara on 24th January 2024. As per discharge summary and instrcution from the duty doctor there is an echocardiogram test pending.They told me that they will inform me the apointment date and time. Still no one called me for scheduling the appointment.(review date 28/01/2024) This is totaly a medical negligence from the hospital side.

Negative experience: Service is bad and they are so slow ,, they make the patients wait in the emergency for a very long time

Fantastic experience: It was a wonderful experience that reflected the high concern of the clinic in providing the best way to satisfy me and make me feel comfortable

Negative experience: Consultant Doctor approach and treatment is good but the pharmacy lacks professionalism and have to wait in the pharmacy standing for more than 1 hour.

Fantastic experience: I definitely recommend Mediclinic because of the health services provided, where the staff is qualified, cooperative, and feels with the patient. Also, the cleanliness of the place was outstanding. Thank you, Mediclinic.

Negative experience: I visited you on the date of 22/8/2023 for a gestational diabetes test. A full month after the test, I was informed that I have gestational diabetes. It is worth mentioning that this delay has negatively impacted my health and the health of the fetus. I would like to point out that I discovered this problem during my subsequent visit to the doctor on 19/9/2023, where Dr. Alia Adwan explained that the delay was due to the staff member responsible for notifying patients being on leave. I find these reasons unconvincing and not reflecting the professionalism expected from a hospital of Mediclinic’s size and reputation. Therefore, I hold the hospital fully responsible for any issues that may arise for the child or fetus due to this delay.

Fantastic experience: Excellent Team Efforts. Each and every person knows what he or she have to do very professionally.

Negative experience: Very bad experience, unprofessional staff at the reception. They refused to accept my kids for treatment because of an issue with their system even though we have a valid insurance card.

Negative experience: The worst emergency services my body temperature is 39 and i feel my head boiling and they keep me pending an hour till now

Negative experience: I can't believe how long is the waitinig time, this is really awful . I was supposed to go in to the doctor and after a LOT OF DELAY they told me that she took another emergency patient, i am emergency my self even that in the triage no one asked me what's the reason of the visit or if i am taking any medication .. and that is JCI accredited i wonder what will the situation be otherwise .. really regret every visit for medclinic aljawhara

Negative experience: UPDATE. It's been 1 month, and still no one has contacted me from the hospital. They are obviously very concerned about their patients. Went to the physiotherapist Ponnu for a shoulder problem. He was distracted and vague, but promised he could fix the problem. After about 5 or 6 sessions, all I got was advice to go to his YouTube Channel, and a permanent scar from the burn of the heat pad he put on me. He did not apologise, but said that that area of my shoulder was too boney...? Where are the professionals who care about their jobs?

Fantastic experience: I visited this clinic last week and would like to give my opinion on imad esam asfour as he spoke to me very gently and guided me very well..

Positive experience: Admission at Emergency is too slow and It is not up to the standard of a large chain of hospitals.

Fantastic experience: I am so pleased with the services provided in the hospital in general and especially the pharmacy service provided by doctor Hussein because he gives an adequate amount of information about my medications and for his nice behaviour.

Negative experience: The day i Visited this hopital. It was more of a construction site than hospital. My 7 months old son got scared and was continuously crying due to loud noises caused by iron cutting machines. Secondly, the lady in lab never dealth with babies so she called someone else to take blood sample. After taking samples she was so slow to put bandage. Seems like she was in training. Not recommended!!

Fantastic experience: 5/5 I started my treatment journey at Al Jowhara Medical Clinic in Al Ain. Let me begin by saying that this hospital is beautiful with all its facilities and meets the needs of the Al Ain residents. I found that the staff here genuinely love helping patients, and the nurses and doctors are courteous and exhibit a high level of professionalism. I would like to thank Adnan Jalkhi, Miss Areej, and also the therapist who performed the ULTRASONIC THERAPY

Fantastic experience: IAM AL JOWHARA HOUSEKEEPING. ONE DAY IM SICK. ME TAKE TREATMENT quickly RECOVERY .THANKS AL JOWHARA

Fantastic experience: Very good experience in the pharmacy the pharmacist Dr Ahmed was really helpful and professional , I gave him my prescription from outside the facility and he facilitated the insurance approval and was very fast,polite and professional

Fantastic experience: I really appreciate the care from Doctor kassem (family medicine) specially he is a very kind and genuine doctor, he will explain you very well and listen to your concerns in a very professional and kind way highly recommended doctor

Negative experience: Really bad service, they cancel your appointment without informing you. and if you arrive at your appointment at 2 ,you can see the doctor at 4

Fantastic experience: I like this hospital atmosphere and put 5 stars for Physiotherapy services .. Amazing

Fantastic experience: This is my first visit to Aljowhara hospital for Physiotherapy. Masha Allah, Physiotherapist Ponnu was amazing and high professional..He makes me more confident and, helping me to get rid of my knee pain.I believe him 100 percent and recommend this hospital for physiotherapy services in Alain

Negative experience: I had very bad experience when I visited this hospital for my mother last week. Very very worst receptionists in the hospital,disrespectful.when i approach their in charge in ground floor to complain them that lady was rude and not listening to anything and keep supporting her staffs. Very bad experience with her,.

Fantastic experience: Staff are amazing, be it doctors or farmacy staff. A special big thank you goes to Mr HANY at the farmacy and to Dr YAZAN. DR.YAZAN and Mr HANY have been very helpful and cooperative. Indeed they have shown a great deal of professionalism every time without fail. Thank you again.

Fantastic experience: Always is the best. All employees are very professional, organised and friendly. Many thanks for such extrem wonderful medical surveses.

Fantastic experience: I had post operative therapy sessions with Dr. Ponnu Pillai, (Physiotherapist). Nodoubt on his dedication & sincerity towards patients. Very cooperative & flexible, great nature. A complete package, which patient needs to recover.