Mediclinic Al Ain Hospital

Fantastic experience: A very good and clean hospital. Most of the doctors are nice and with experience. I

Fantastic experience: Very nice staff and nurse, they are so polite and accomodating.

Negative experience: Very bad experience no respect not good serves and staff is not helping

Fantastic experience: Thank you for the great and passionate care you provided during hospitalisation . Thank you Dr.Halim & Dr.Hussam & Dr.Yusuf . Thank You nursing team; sister Bindhu , sister Lou & sister Namitha for the good care you showed to my son keep it up . Many thanks and appreciation to Medclinic team

Fantastic experience: Dr Yasser (neurologist) is a wonderful doctor. Very good way with patients.

Fantastic experience: I would like to extend my sincere thanks to the entire medical team at Mediclinic Hospital for their exceptional care and professionalism, A special thank you goes to Jessie at the reception, whose warm welcome and helpful attitude made my experience much more comfortable and reassuring, Thank you once again to everyone at Mediclinic for your outstanding service

Negative experience: Recommend Dr Ahmed awadallah he not good as a doctor don’t take appointments with him

Positive experience: I had to wait for an hour and a half. But the doctor was kind and professional.

Fantastic experience: We are incredibly grateful to Nurse Nicholu Noel Octubre, the Urgent Care Nurse who has been caring for baby Mohammed Alketbi. His professionalism, kindness, and dedication have been truly exceptional. Nurse Nicholu goes above and beyond to ensure Mohammed’s comfort and well-being, and his calm, compassionate presence has made a meaningful difference during this time . Thank you, Nurse Nicholu, for playing such an important role in Mohammed’s care. Your dedication means so much to us, and we are truly grateful to have had your support .

Fantastic experience: the best

Fantastic experience: I would like to thank Dr Warl Bakhit for his continuous help and support for treating me with a warm smile all the time He has a wide and deep knowledge of diagnosis and treatment I appreciate his willingness to answer me all the time through the mobile or WhatsApp any time I need help or support

Fantastic experience: Thanks for Physiotherapy section for their professional work, specially Dr. Nayirah for her dedication, commitment. Her skill and precision led to my condition improving.

Fantastic experience: Dr. Mustafa Allam is truly the best neurosurgeon I’ve ever met. In addition to his professional skills He’s always available for his patients, even beyond working hours. I wholeheartedly recommend him to everyone I know.

Fantastic experience: Well organized clinic, prifessional and helpful doctor and nurses

Fantastic experience: Review for physiotherapy department. I would like to express my appreciation for Mr. Sherwin Abat from the Physiotherapy Department. His level of professionalism and skill truly stands out. He is an incredible asset to the hospital, providing exceptional care and expertise. Kudos to him for his dedication and outstanding work!" Review for Halim Clinic( for kids) within Mediclinic- Dr. Mohammad Hosem Shayeb After multiple visits, I can confidently say that Halim Clinic is my top choice for pediatric care. Dr. Mohammad Hosem Shayeb’s approach is highly efficient, and his diagnostic skills are truly excellent, MashaAllah. The supporting staff also deserve appreciation for their professionalism and friendliness. Overall, the clinic provides outstanding service. Highly recommended!

Fantastic experience: The overall experience was excellent. The clinician provided the necessary information and treatment plan appropriately with good explanation. The laboratory and Radiology service were on time. The only challenge I faced at the pharmacy was that the wait period was a little long. Otherwise I am satisfied and happy with the consultations I had for me and my family. Thank you

Negative experience: Very bad attitude the front desk lady. Do you only treat specific people or specific nationalities? She refused to help me and I needed treatments

Negative experience: Today i have a really bad experiance i go for followup after 3 days but still i did not get my x ray report in rediology department they make me up and down from 4th floor to ground floor 3 times to get my report but nothing i waited for an hour with seviour kidney stone pain.

Fantastic experience: Care unit excellent staff and Doctors. I want to appreciate Dr Mohma. Professional

Fantastic experience: Friendly staff , clean and great care. Thank you

Fantastic experience: Dr. Mohamed Dakka is so professional and the hospital is great

Negative experience: Horrifying experience! If there is anything less than 1, I would rate that. Slow response with the call center, no one picks up when being transfered to your preferred hospital location. The first question I got asked at the reception is what is my insurance? I wait to see a consultant surgeon ( Zelal Al Abed ), and the treatment was abysmal. No respect for my condition, she doesn't even care to take my medical information card when I extended my hand ( that has instructions from my surgeon, that knows my condition and was the one that did my surgery ) which I needed to follow by the way, refusing to follow that saying that she will conduct her own assessment and will pick what needs to be done regardless of what I require and need not taking into account how crucial that is to my recovery and healing to follow the instructions of my surgeon ( Being a consultant surgeon, that doesn't justify this treatment and lack of basic manners and disregard for the instructions provided by a fellow colleague shared for the care of their patient ). Not only that, I get sent to wait at the procedure room expecting as she said that she would be following shortly, I find out that she starts accepting another patient during the time of my consultation where there was no respect for my time which is paid for. I was kept waiting with no news whatsoever and with this rudeness I left refusing to be treated this way. Wouldn't recommend this hospital or this specific doctor, that has no regard for their patients , their care or their specific needs ( Seeing as clearly this was a response to knowing it was done by a different surgeon that is not from their hospital or done in their hospital ).

Negative experience: Highly unrecommended as surgeons don’t follow up. Don’t do any surgery there guys. Specially Thiqa holders. One you finish and the surgery is approved they forget about you

Negative experience: Bad experience with the car parking service and the coordination is poor

Positive experience: Seamless experience to book appointment and all medical staff are also very helpful, only parking lot sometimes difficult to find

Fantastic experience: Best clinic and they have a great nurse her name is shamaila ayub her hand is so nice and soft when she took a blood from me

Fantastic experience: A life changer experience, just as I thought that my left eye will never ever be cured Dr. Aaed Jalal Mohammed save me. I’ve been depressed and hopeless for 5 months for a redeye that keeps coming back and getting worse,I’ve been with a 4 different ophthalmologist but only Dr Jalal cured me. With right treatment and prescription all went back to normal. What an amazing dr. Saying Thannnnnnnnk youuuuuu is not enough❤️

Negative experience: Not recommended at all. Very bad experience and behavior with the patients.. The valet parking is mandatory by their third-party company and without responsibility for any damage in the vehicle. Many complaints to the customer service department without any response and with bad behavior with the patients ( No solutions and bad response and behavior ) and the reply is ( No solutions and do whatever you want!!! ) I will never visit this hospital and i will share this bad experience with all of my friends and relatives. And if there is a ( Zero-Star review ) i will choose it

Fantastic experience: Superb doctors and support staff, very professional. less waiting period.

Negative experience: There's a filipina nurse in emergency. She's not friendly at all. I don't know her name but her eyebrows are too dark like tattoed eyebrow. She's rude and not smiling at all. She's not carefull at all when she put medicine.

Negative experience: I am writing to express my deep dissatisfaction with the level of service I recently experienced at [Medclinc Alain ]. Unfortunately, my expectations for professional care and efficient service were not met during my visit.

Fantastic experience: I was admitted as a day patient for a procedure. From the moment I stepped into the facility I was treated with care. The nurses were very attentive and helpful, the anaesthetist informative and calming and the consultant very courteous and educational. Members of staff not involved in my care engaged in conversation and enquired about my health. The experience was a very positive one and made the experience much more relaxed. Thank you. ☺️

Negative experience: I was seen by Dr. Moath and Dr. Moufid, who were both excellent, friendly, professional, and highly experienced. However, my overall experience was not smooth, and I left feeling disappointed due to issues with the coordination and communication from the support team. The call center and clinic reception, particularly at the urology clinic, lacked proper follow-up. I received incorrect information from the call center regarding follow-up appointments. They informed me that follow-ups were not restricted to 7 days, but later I was told I would need to pay the co-payment again because no slots were available within the 7-day window. Additionally, no one from the clinic’s secretarial team contacted me to arrange my follow-up, which I believe is essential to avoid unnecessary charges or inconvenience. The clinic should take responsibility for coordinating follow-up appointments to ensure a seamless and patient-friendly experience.

Fantastic experience: I am thoroughly impressed with the exceptional care and professionalism displayed by their team. From the warm and efficient reception staff to the highly skilled doctors and nurses, every aspect of the experience reflected their dedication to patient well-being. The facility was clean, modern, and well-equipped, which added to the overall comfort during my visit. I was particularly impressed by how attentive the staff was in addressing all my concerns and ensuring that I felt at ease throughout my time there. I highly recommend this hospital to anyone seeking reliable and compassionate medical services.

Positive experience: No respect for appointment timing at all.

Negative experience: This hospital is not good. When I went to check up a general patient, I was kept waiting for 4 hours. From 9 am to 1 pm, my time was wasted. No one cares.

Negative experience: The worst car valet service ever, specially in the healthcare sector The supervisor and the workers are looking at the patients without coming to them to collect their tickets. Even they are not sorry for that.

Fantastic experience: I went mediclinic to treat my severe hair loss in dermatology department and I had good experience.

Fantastic experience: Compassionate nurses and doctors. High quality of care

Fantastic experience: This is my first experience in long term hospital. 1 st I wanna thanks dr Nabeel he did his best for my surgery. Also all staff did Great service. I feel same like my home. After 3 days I came back to home. I believe I’ll recover soon.

Fantastic experience: Dr. Sherheyer Khan is one of the best doctors I have ever encountered. He listens attentively to his patients and provides the best care. Thank you!

Negative experience: I had an appointment at 5:15. I arrived 4:45 to complete all the formalities. The doctor was running late. Nobody informed me of that. The doctor showed up 5:35 and started attending another patient. I waited until 5:55. I went to the counter and asked the staff to cancel my appointment because I had been waiting too long. She returned my ID like nothing had happened. Nobody bothered, and I wasted my time in the clinic.

Fantastic experience: Its good experience to go Derma clinic in alain ..the doctor is well known with everything .. he made laser session to me

Fantastic experience: I wish all employees in mediclinc، Alain health , success and prosperity, I am very satisfied with Healthcare services

Fantastic experience: Good and quick treatment with dermatologist Dr. Carmen. Helpful and friendly Staff. Thank you

Positive experience: , I would like to praise the efforts of the employees, especially the efforts of the female Emirati staff and the doctors, during my son’s appointment, which I arrived late for, both doctor and the emarati assistant stayed with us until we are done , mind you it was past their working hours and they accepted us , the ENT department is the best here .

Fantastic experience: Thank you, Mediclinic, for being my extended family and a trusted pillar of support.

Fantastic experience: I visited Dr. Niaz Khan today honestly, he is one of the best doctors I have met in my life, but there is a bad note, which is that the doctor was alone and there was no nurse to help him, and he asked the person in charge more than once, but to no avail, while every doctor has a nurse to help him and the patient as well.

Fantastic experience: The Facility of the hospital and its equipments is world class and all of the staffs and doctors are very caring and confident.

Fantastic experience: It is ever nice whenever I visit your hospital thanks and may God bless you the more. Take care and love you guys

Fantastic experience: Hospitals good. Doctors and staff the nurses are very professional and friendly. Overall very satisfying experience. Thanks to Banan for attending personally to provide extra care.

Fantastic experience: Mediclinic Doctors and my nurses gives me a very gentle and warmth care during my treatment. I feel safe and calm

Fantastic experience: Excellent physiotherapist in the world dr. Nour Alkhalidy, , I had neck pain relived with Dr.Nour♥️

Fantastic experience: My experience at this place was very comfortable. Everything went smoothly to the latest detail. All the nurses are very supportive and professional. The doctor in charge did his job perfectly.

Fantastic experience: The doctors are very friendly and knowledgeable. The staff nurses are jolly and open minded.

Positive experience: Excellent hospital and staff. Parking situation and pharmacy can be better. Waiting times a bit long

Negative experience: Worse hospital ever… in emergency we waited for almost 2 hours and there was no rush suddenly other patients came and went inside and we are still waiting….. Worse service ever

Fantastic experience: Short waiting time, friendly and helpful staff. Competent and knowledgeable nursing staff.

Fantastic experience: Thank you Ms. Reem Alqahtani for assisting me well in my appointment since I came as walk in patient but you managed to book me in very accommodating way not like other receptionist.

Fantastic experience: The staff is really nice and helpful. I was really impressed the way they treated me professionally and respectfully.

Negative experience: Bad experience for emergency ‼️ I will not recommend to any one for emergency services

Fantastic experience: The endoscopy unit team and gastroenterology consultant Dr Naglaa were very caring, patient and professional. From when I entered the unit, the receptionist was very welcoming and had a smile on her face. We joked about couple of things and this made me feel less anxious. The assistants also informed me at every step of the way what to expect and reassured me it would be fine. They were all welcoming and made me feel relaxed and less nervous. Thank you all to the team for your efforts and care xxx.

Negative experience: Doctors and nurses are fine. The problem with hospital facilities such rooms for patients. I cannot imagine attending bed for baby is a hell. How can parents could possibly sleep!!! Waiting to prepare room took 5 hours!!!!!! Times to bring bed took 3 hours!!!!

Fantastic experience: Very good service, staff and best Dr's, Thank you so much hassle free specially u can booked appointment online

Fantastic experience: My go to hospital when we were still living in Al Ain. I miss the service quality I experienced with Mediclinic now that we are based in Australia. Thank you to our Drs specifically Dr. Tamer ( Ortho) Dr. Ramanashree (Peds) Dr. Angelo/Anna (GP). Physio/Nurses/Pharmacist/Reception are great as well. Shukran!

Negative experience: No one to take Laboratory blood specimen during friday in the OPD.

Fantastic experience: Best hospital with best Doctors and Dr Abdul Halim is best of the best Doctor in hospital thank you Soo much

Fantastic experience: Dr Khaled Al Aal Vascular surgeon @ Medi Clinic Town Centre. One of the nicest, most humble and thoughtful surgeons I’ve encountered. He is definitely worth the visit by anyone who has been suffering with their varicose or spider veins.

Fantastic experience: It was an amazing experienced! When I go for check up for severe cough flu, due to the weather change. When I reach to Mediclinic Al ain, I was entertain directly by the reception guy who's named Javudullah Balkiaz Khan this guy promote the quality and equality of the hospital. And to mention the nurses that checking my vitals, they are very attentive to the patient, and mostly the doctor, she come several times into my room to check and explained about my status of what I fell. Thank you so much Doctora Anna Marie Diaz the best doctor ive ever meet after a long period of time staying in UAE. God Bless you all mediclinic staff and management.

Positive experience: For pediatrics, Dr Ramanashree is the best doctor available in Mediclinic Alain. Overall the Hopsital provides good care and the staff is also co-operative. Highly recommended.

Fantastic experience: Very clean and neat place it is a quite busy you have to wait to meet your doctor.. Stuff very helpful and treating the clients well

Negative experience: Dr. Samira (gyne) the worst and rudest doctor ever..NOT AT ALL RECOMMENDED !! Never met a doctor with such impolite behavior, I took my wife for check up yesterday but due to her comments and way of talking on my wife made us soo upset that we left her room without taking any treatment. Mediclinic is a reliable brand in the hospital industry but such doctors are the reason people dont wish to come there !!

Fantastic experience: An excellent pharmacy with good customer service. Dr.Khalaf from the pharmacy team was very friendly and cooperative.

Negative experience: Worst experience ever, They have very poor customer service specially in Radiology department. There is no systematic procedure. Putting Customers/patient on Hold for too Long... Please if any of concerned staff read this massage please improve your quality of service.. Thanks

Negative experience: Today Friday 28th I went to consult a general doctor. They had been sending me to one reception to another just to open a file for me. It took so long and the receptionist was so rude. She didn't attend to the patients she was busy enjoying talking to a lady about her personal things. It was so annoying. Doctor hana was so good but the main receptionist and the one in emergency section were sooo annoying.

Negative experience: On July 10th I went to Mediclinic to book an appointment with a doctor but to my surprise, I had to stand there at the reception almost for 20 minutes since I found them talking on one phone with a patient a bit at a loud volume and even a by passer can hear what the patient was saying I thought maybe it's an emergency for all of them to be on one phone. when they finished we started on my appointment I asked if I can see the doctor the following day but they told me that it was not possible so asked when the doctor will be available they told me on Sunday which was a bit far but said it's okay. I booked the appointment but to my surprise, they sent me a message on Thursday that my appointment was canceled since I found there missed call I called back to know the reason why but they told me that the doctor will not be available on that day imagine waiting all those days for to just cancel. I wanted to book again but they were giving me another week so I had to give up.

Fantastic experience: I will always choose Mediclinic Alain in town centre because of the amazing doctors, the love and care they give.

Fantastic experience: Five stars and deserves more than that. Thank you very much for the care and cleanliness

Negative experience: Very very poor service of all the receptionist in the groundfloor!!! I get mawaqif fines because of them!!! I informed them when the valet parking came pls call me in the room, as i have my baby in emergency!!!! but no one called!! And i get fines!! Im was leaving my key to the reception that time but he dont want to take. Then i told him to update me when the valet is there and he said ok, so i can give the key. But he never informed even the security!!! I file a complain but no one called me!! Local guy from reception he get my number but until now no one called me!!! Very very unprofessional!!!!

Negative experience: Atleast hire nurses and medical staff that really cares. Rude people should be gone, working there means caring people and not diacriminating them. Overall, Burjeel hospital al ain branch is a lot more better thats why i do my surgery there after comparing

Negative experience: Non logical waiting time in the LAB collection area ...alot of patients waiting and only one lab technician

Negative experience: I Received a call from a GP, she speaks like she wants to go to toilet. Too fast, angrily and not detailed . And I’ve been in pharmacy, and the pharmacy supervisor was loudly talking to another pharmacist asking “why theres lot of patients, when will they die” They sounds unprofessional. I’m here today again! With my mobile app appointment. I wasn’t entertained with my online appointment through their “mymediclinic24/7” app but it wasn’t accepted because im only a daman basic holder. I was certain with my appointment because i was supposed to book an appointment for ortho specialist but its bot for daman basic holder. So i booked for a GP and it was proceed and appointment was confirmed. But when i come to he facility here in Al Ain i was declined with my appointment. What is the sense of this application if it will not be validated here in the facility.? useless. At least make you app as MyMediclinic PREMIUM . So basic holder will not use it. It’s not useful.

Negative experience: I came for the check up and they wrote for me the medicine for the pharmacy. Reaching the pharmacy they didn't have all the medicine.

Positive experience: The waiting time at this hospital is so long!! You wait easily 30 mins after your appointment. But on the other hand, Dr. Waleed for ENT is an excellent doctor! I was disappointed by the long wait times at the hospital's pharmacy. I had to wait for over an hour to receive my medication, which was frustrating. If you're in a hurry, you might want to consider going to a pharmacy outside the hospital to save time. Despite this issue, I would still recommend this hospital for its competent doctors and high-quality care.

Negative experience: I want appointment I call 2008000 but nobody answer me the machine advice me to go online I did but nothing very hard, then I go to the clinic the reception ask if I have appointment.what is this I can't get appointment online.

Fantastic experience: Ongoing physiotherapy with Therapist Lizette who is delivering an amazing massage for my neck and shoulder pain. Would gladly recommend anyone who needs to undergo such treatment at the hospital in Al Ain.

Negative experience: Worst hospital ever , in emergency its taking longtime to wait before they assist you I bring my husband in emergency for suffering high fever and severe headache but its take 2 hours we are waiting in the emergency reception before we got assisted. This is the worst worst hospital ever .Some Indian nurse are unprofessional mostly the Doctor name Ibrahim Anwar he is very unprofessional doctor I was there with my husband because his suffering a high fever when he visited my husband he was talking so loud like he is shouting my husband and he call me by his hand oke a dog to move out in the room of my husband.. Why this hospital hiring a people with the very unprofessional attitude they don't know how to talk nicely with the patient it's very disgusting staff why b3cause we are just a patient? remember all the staffs there their salary is coming from us, coming from all the patients. Why they need to act like this? PLEASE hear my concern this isn't good, so next time they will not do it again to any patient, this is our very worst experience from this hospital staff we will never comeback again in this hospital. MARCH 1, 2023 From the receptionist to doctor to nurses who was on duty that time they are very unprofessional, THIS EMERGENCY DOCTOR IBRAHIM ANWAR IS VERY UNPROFESSIONAL DOCTOR. AND SOME INDIAN NURSES

Positive experience: We would like to thank Ms. Dalia, you can see her at the Front desk cash counter in Al Ain Mediclinic OP and Ms. Shamaila, lab technician, both of them are kindhearted, good behaviour and help all types of patients equally. Both of them helped us to solve a difficult situation. We had similar experience many times before. Having theses types of professional staffs, are really helpful for many patients. . However, there is a Filipino short haired lady staff at the main reception, behaved very badly and insulted my 2 month's pregnant wife recently.

Negative experience: Worst dr nabeel Orthopedic,poor dealing ,no kindness to patients,he doesn’t give time to patients to tel issues,Never going back

Negative experience: The worst experience I have ,no proper assessment, wasting of time ,came to pharmacy the give token and i wait for my turn like 1 hour and then they said there is no prescription and the doctor already left by 1 pm and the end they will say sorry for that and you will wait untill tomorrow again for the prescription. Never experienced this before. Worset system

Fantastic experience: The physiotherapy department is great in mediclinic al ain branch hospital. Mrs Santhi Anitha is amazing , very competent, gives ample time yo each patient and never rushed. I recommend her immensely.

Negative experience: Bad experience with the receptionist and one assistant. Long waiting hours and when it’s my turn they did not arrive my file. Requested us to comeback pass our appointment time. Doctor is superb.

Negative experience: I was admitted to emergency and wait 1.5 hours and I have Asthma !!! And waited hours at the pharmacy so not organized!! It made me even more sick

Negative experience: It’s not the first time to have bad experience with the pharmacy, and today was so bad which I’m suffering from pain and going to get my medicine from the pharmacy and the pharmacist there just asking me to come after 11:30 pm as it’s from other hospital and saying the one form Mediclinic will check it for u now and the other one come later after 11:30 and confirming that it’s hospital policy , I’m gonna share this till I reach to the highest position in seha or shieck to take action as it’s should be pharmacy not this way but if it’s a supermarket for selected people please let the know so they will not come Nonsense at all to leave the patient from the pharmacist side and acting as a sales person and forgot that he is there to give what patients need because of the pain not because normal needs

Negative experience: They just don't pick up phone , I tried and tried and tried, no answer, please update any other number where they actually answer patients call,

Negative experience: Very bad behavior of the reception staffs. They dont know how to behave the people. The doctors and nurses are extremely superb and experienced

Negative experience: I had a bad experience with one of the receptionist. It took me 3 hours to see a doctor because of the mistake they make and this receptionist is very rude and don't want to assist but has time to laugh and chat with his colleagues. And this receptionist guy instead of accomodating me, he looks very angry and ask me to speak to another receptionist even though i informed him that i am not feeling well and i have an appointment.

Fantastic experience: Dr. Sheraz is one of the well experienced and the doctor we can trust from her 1st Visit. Expertise and knowledge well.

Positive experience: Overall experience was good but the pharmacy was horrible! More than one hour to get the medicine! The staff not enough and the process need to be improved.

Positive experience: My daughter Admitted for 48 hours and they force us for pcr test as Accompanying her to stay in the hospital but after registering her I got to know the give us room for 1 person plus very small and service are very poor